Data deletion instructions

• Email contact@subtle-marketing.com from your account's email address, or message us on WhatsApp, with your business name and what you want deleted: your whole account, or only certain conversations or customers.
• We confirm that the request comes from the account owner before deleting anything.
• Deleting your account removes your business details, team logins, customers, conversations, bookings, files and AI knowledge. Invoices and payment records may be kept where the law requires.

• Your messages belong to the business you chatted with. The quickest way is to ask that business to delete your data.
• You can also email contact@subtle-marketing.com with your WhatsApp number (in international format, e.g. 92300xxxxxxx) and the name of the business. We will pass the request to the business and help it delete your conversations, customer profile, saved facts and payment screenshots.
• To stop receiving a business's offers without deleting anything, reply STOP in the chat.

Businesses that connect their WhatsApp number through Facebook (Meta) login can also remove our app from their Facebook or Meta Business settings. That stops further access; to delete the data we already hold, send a request as described above.

We complete deletion requests within 30 days and confirm by email or WhatsApp when it's done. Copies in backups are removed as the backups are overwritten. See our privacy policy for more on how we handle data.